Holyluck Terms and Conditions

Introduction and acceptance of terms

When you click to join, sign up, or otherwise use our platform, you enter into a binding agreement with us under these terms. They apply to account creation, gameplay, payments, promotions, and the ongoing operation of your account. Our rules are designed to support a secure and regulated gaming environment and to help us meet our legal and operational responsibilities.

We may update these terms from time to time where necessary to reflect changes to our services, compliance requirements, or internal procedures. The latest version published on our website will apply from the moment it becomes effective. Your continued use of our services after any update means you accept the revised terms.

Account registration and verification

To use our services, you must complete registration through the process available on our website or app. Registration currently includes the following steps:

• Click Join, Sign Up or Get Offer
• Provide your contact information
• Choose a password
• Set your currency
• Optionally sign up via Google or Telegram

You are responsible for ensuring that the information you provide is accurate, complete, and kept up to date. We may rely on the details attached to your account when reviewing activity, processing payments, or responding to support requests. You must keep your login credentials secure and must not allow any other person to access or use your account.

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that age is higher, in order to register and use our services. By opening an account, you confirm that you meet this requirement. We reserve the right to suspend, restrict, or close any account where we reasonably believe the account holder is underage or has provided incorrect age-related information.

We operate under a licence framework connected to Costa Rica. It is your responsibility to ensure that accessing our services is lawful in the place where you are located. We may restrict or refuse access from jurisdictions where our services cannot legally be offered or used. Attempts to register from prohibited locations, or to conceal your true location, may lead to suspension or closure of the account.

As part of our verification and security controls, we may carry out Know Your Customer checks at any stage of the customer relationship. The registration data available to us does not specify a fixed list of required documents, so document requests may vary depending on the review being carried out. Where verification is required to keep the account active, you must follow our instructions and provide any information reasonably requested. Until verification is completed to our satisfaction, we may limit account features, delay payments, suspend bonuses, or restrict withdrawals.

Deposits, withdrawals and financial rules

We currently support payment options including Visa/Mastercard, Revolut, and SEPA bank transfer. Availability can depend on your location, account status, payment provider requirements, and internal risk checks. It is your responsibility to use a payment method that you are legally entitled to use and that is registered in your own name where required by our security and compliance procedures.

All deposits made into your account must be used for lawful personal gaming activity on our platform. We do not permit the use of our services for money transfer arrangements, business activity, or any purpose unrelated to genuine play. We may review transaction patterns where deposits and withdrawals appear inconsistent with normal player behaviour.

When making a deposit, you confirm that:

• the funds belong to you or are used with proper authorisation;
• the payment method has not been stolen, cloned, or used fraudulently;
• you are not attempting to disguise the source of funds;
• you are not using our platform for money laundering, chargeback abuse, or other unlawful financial conduct.

Withdrawals are subject to internal review, account checks, and any verification steps we consider necessary. Before approving a withdrawal, we may examine account activity, deposit history, gameplay records, bonus usage, and payment ownership. In general, we expect withdrawals to be made back through an approved route connected to the verified account holder, where possible and where the payment channel supports it.

We may refuse, reverse, delay, or cancel a transaction where we identify suspected fraud, unauthorised use, irregular betting patterns, duplicate accounts, manipulated payment behaviour, or breaches of these Holyluck general rules. We also reserve the right to request additional information before processing a payment request.

Basic anti-money laundering controls apply to all financial activity on the platform. This means we may monitor deposits, withdrawals, and account movement to detect unusual patterns and to protect the integrity of our services. If we reasonably believe an account has been used in a way that creates legal, regulatory, or security concerns, we may place restrictions on the account while we investigate.

For practical help with a payment query or account access issue, you can contact Support through our available channels before submitting another transaction request.

General bonus and promotional terms

From time to time, we may make promotions available to eligible players. Any promotion is offered subject to these Holyluck terms of service, together with any specific terms attached to the individual offer. Our welcome bonus, where available, is stated as up to €6,000 + 300 free spins with a 350% bonus structure and 40x wagering requirements. Eligibility, activation, and use of that offer remain subject to account review and compliance with our rules.

Unless stated otherwise in the promotion-specific terms, bonuses are intended for personal recreational use on a single account only. We may restrict, cancel, or reclaim a bonus and any related winnings where we identify conduct that, in our reasonable view, amounts to bonus abuse. This includes but is not limited to creating more than one account, coordinating with other users, using irregular betting behaviour to reduce risk artificially, or attempting to exploit technical or promotional errors.

While a bonus is active and wagering requirements are still in progress, you must use the bonus in a fair and consistent manner. We may set or enforce maximum bet rules during wagering where required by the offer terms or by our internal controls. If we determine that stake sizes, play style, or game selection have been used to circumvent the intent of a promotion, we may declare the bonus invalid.

We also reserve the right to:

• exclude particular players, territories, games, or payment methods from a promotion;
• amend or withdraw a promotion where necessary;
• forfeit a bonus that was issued in error;
• remove promotional benefits from accounts under investigation;
• void bonus-related winnings linked to a breach of these rules.

Promotions are not an entitlement. If a bonus has been credited or claimed incorrectly, or if verification has not been completed when required, we may suspend access to that promotion until the issue is resolved.

Prohibited activities and account closure

To protect our platform and our players, certain conduct is strictly prohibited. You must not use your account, our website, or our apps in a way that is unlawful, deceptive, abusive, or designed to interfere with normal platform operation. We may investigate any activity that appears to breach these standards.

Prohibited activity includes, without limitation:

• opening or operating multiple accounts without our approval;
• registering with false, misleading, or incomplete personal details;
• sharing an account or allowing another person to use it;
• using a VPN, proxy, or similar tool to bypass geographic restrictions or conceal location;
• fraud, chargeback abuse, payment manipulation, or use of unauthorised funds;
• collusion, cheating, or any coordinated behaviour that gives an unfair advantage;
• attempting to exploit software faults, errors, or vulnerabilities;
• using bots, scripts, automated tools, or any non-human assistance where prohibited;
• abusive, threatening, or offensive conduct towards our staff or systems.

If we reasonably believe that you have breached these terms, we may take action without prior notice. Depending on the case, this may include warnings, temporary restriction, suspension of payments, cancellation of bonuses, voiding of affected activity, account closure, and reporting to relevant parties where appropriate. Closure of an account does not remove your responsibility for any breach already committed under these Holyluck terms and conditions.

Licensing, jurisdiction and dispute resolution

We operate under a regulatory framework connected to Costa Rica. Our services are offered subject to the rules and limitations that apply under that structure and to our internal compliance controls. Your use of the platform must also comply with the laws that apply to you in your own location.

If you have a complaint, concern, or dispute about your account, transaction, or use of our services, you should contact us first through our official support channels: live chat or email. Live chat is reported as available 24/7, and email support is also available for follow-up matters and formal queries.

When handling a dispute, we may request account details, payment information, or further explanation so that we can review the matter properly. We aim to assess complaints fairly and in line with these Holyluck general rules, our internal records, and any compliance obligations that apply. If you need general account assistance, you may also return to homepage and review the latest published terms before contacting us.