Our Commitment to Your Privacy
At Holyluck, we take the protection of your personal and financial information seriously. This privacy policy sets out, clearly and honestly, how we collect data, why we use it, and the steps we take to keep it secure. We believe you deserve to know exactly how your information is handled — no vague language, no hidden practices. Your trust is something we work to earn and maintain every day.
The Information We Collect
We collect information from you at several points during your time with us. Understanding what we gather — and why — is an important part of our commitment to transparency under our Holyluck data protection practices.
During Registration
When you create an account, we ask for basic contact and identity details. Our registration process includes the following steps:
- Clicking the Join, Sign Up, or Get Offer button to begin
- Entering your contact information, including your name and email address
- Choosing a secure password for your account
- Setting your preferred currency
- Optionally registering via Google or Telegram for a faster setup
For Identity Verification
As part of our compliance obligations, we may request documents to verify your identity. This is a standard requirement across regulated casino operations and helps us prevent fraud, underage access, and money laundering. The specific documents required will be communicated to you if and when verification is needed.
Financial Information
To process your deposits and withdrawals, we collect financial data relating to your chosen payment method. We currently support Visa, Mastercard, and bank transfers. When you use any of these options, the relevant transaction details are recorded securely to ensure payments are handled accurately and safely.
How We Use Your Data
The information we hold about you serves specific, legitimate purposes. We do not collect data for its own sake — every piece of information we store has a clear role in how we operate and how we serve you.
Account Management
Your personal details allow us to maintain your account, process your activity, and ensure your experience at Holyluck runs smoothly. This includes logging in, managing preferences, and keeping your account history accessible to you.
Payment Processing
Financial data is used solely to facilitate deposits and withdrawals through your chosen payment method. We work with trusted payment processors to ensure transactions are completed securely and without unnecessary delay.
Fraud Prevention and Legal Compliance
We have a legal and ethical duty to monitor activity for signs of fraud, money laundering, and other financial crime. Your data helps us fulfil these obligations under Anti-Money Laundering (AML) regulations and the requirements set by our regulatory authority.
Marketing Communications
From time to time, we may contact you with relevant offers or updates. You will always have the option to opt out of marketing communications — either through your account settings or by contacting our support team. We will never pressure you to remain on any mailing list.
Data Sharing and Third Parties
We want to be completely straightforward about this: we do not sell your personal data to any third party, ever. Your information is not a commodity, and it will never be treated as one.
That said, delivering a fully functioning casino platform requires us to work with certain trusted partners. Data is only shared where it is strictly necessary for operations, and only with parties who are contractually required to handle it responsibly. These include:
- Game providers — to deliver our live dealer games, including roulette, blackjack, poker, baccarat, and game shows, as well as our broader games catalogue
- Payment processors — to facilitate transactions via Visa, Mastercard, and bank transfer
- Regulatory and compliance bodies — we are licensed under Sociedad De Responsabilidad Limitada in Costa Rica, and we may be required to share information with relevant authorities to meet our legal obligations
In all cases, data shared with third parties is limited to what is genuinely required. We do not permit partners to use your data for their own marketing or unrelated purposes.
Data Security and Retention
Keeping your data secure is not something we treat as optional. We apply technical and organisational measures designed to protect your information against unauthorised access, loss, or misuse.
How We Protect Your Data
Our platform uses SSL (Secure Socket Layer) encryption to protect data transmitted between your device and our servers. This ensures that sensitive details — including login credentials and payment information — cannot be intercepted during transmission. Our servers are maintained with security protocols in place to guard against external threats.
How Long We Keep Your Data
We retain your personal data only for as long as is necessary. In practice, this means we keep records for as long as your account is active and for the period required by law after account closure. Our regulatory framework, including AML compliance obligations tied to our Costa Rica licence, sets specific minimum retention periods that we are legally required to observe. Once those periods have passed and there is no other lawful reason to hold the data, it is securely deleted or anonymised.
Your Privacy Rights and How to Contact Us
You have rights over the personal data we hold about you, and we are committed to respecting them. These rights include:
- The right to access — you can request a copy of the personal data we hold on you
- The right to correct — if any information is inaccurate or out of date, you can ask us to update it
- The right to request deletion — in certain circumstances, you may ask us to delete your data, though please note this may be subject to legal retention requirements we cannot override
We will always aim to respond to privacy-related requests promptly and in plain language.
Getting in Touch
If you have any questions about this Holyluck privacy policy, wish to exercise any of your rights, or simply want to understand more about how we use your data, please reach out to our team:
- Live chat — available around the clock, directly through the Holyluck website
- Email — for written requests or detailed enquiries
Our support team will direct your query to the appropriate person if a privacy-specific response is needed. Contact our support team and we will get back to you as soon as possible. You can also review your communication preferences and certain account details by visiting your account settings at any time.