What Are Cookies?
Cookies are small text files that get stored on your device when you visit a website. They are widely used across the internet to make sites work properly, remember your preferences, and give operators a clearer picture of how their platforms are being used. At Holyluck, we take our responsibility around data seriously. We use cookies in ways that are proportionate, transparent, and genuinely aimed at making your time with us more secure and more consistent — nothing more.
Why We Use Cookies at Holyluck
Running a casino platform involves a number of technical processes that simply would not work reliably without cookies. When you log in to your Holyluck account, a session cookie is what keeps you authenticated as you move between pages — without it, you would be signed out every time you navigated to a new section of the site. That kind of interruption is not just inconvenient; during an active game round, it could affect your progress entirely.
Beyond session management, cookies help us deliver a consistent experience that respects your preferences. If you have selected a particular language or adjusted display settings, cookies allow us to remember those choices so you are not starting from scratch each visit.
There is also a security dimension worth understanding. Certain cookies play a role in detecting unusual activity on your account — flagging patterns that might indicate unauthorised access attempts. This is a quiet but meaningful layer of protection running in the background.
In short, cookies at Holyluck serve three core purposes: keeping your session secure and uninterrupted, retaining your personal settings, and helping us identify and address potential security issues promptly. We do not use them to build intrusive profiles or sell your data to third parties without your knowledge.
Third-Party Cookies in iGaming
Some cookies placed during your visit to Holyluck do not originate from us directly — they come from trusted third-party partners whose services are integrated into our platform. It is important that you are aware of these, even where we do not control them ourselves.
Our game providers, who supply the live dealer tables — including roulette, blackjack, poker, baccarat, and live game shows — as well as poker variants such as Texas Hold'em and Omaha, require their own cookies to run smoothly within our environment. These typically manage things like game state, session continuity during a hand or spin, and loading performance. Without them, gameplay would be unstable or fail to launch altogether.
Similarly, the payment processors we work with — including Visa, Revolut, and SEPA bank transfer facilities — use cookies as part of their fraud prevention and transaction verification systems. When you make a deposit or request a withdrawal, these cookies help confirm that the transaction is being initiated from a recognised and legitimate session. This is a standard industry safeguard, not something unique to Holyluck.
Where third-party cookies are in use, those providers operate under their own privacy and cookie policies. We encourage you to review those policies if you would like a full picture of how data is handled at the provider level.
Managing and Deleting Cookies
You are in control of your cookie preferences, and we want to make exercising that control as straightforward as possible.
When you first visit Holyluck, a cookie consent banner will appear giving you the option to accept all cookies, reject non-essential ones, or customise your preferences by category. You can return to and update these choices at any time — look for the cookie settings option in the footer of the site.
If you prefer to handle things at the browser level, all major browsers allow you to view, block, or delete cookies through their settings menus. The exact steps vary by browser, but you will generally find these options under Privacy, Security, or Site Settings. Most browsers also allow you to set rules that apply automatically to future sessions.
One thing worth being clear about: if you choose to block or delete essential cookies, some core features of Holyluck will not work as expected. You may find yourself unable to stay logged in, or experience interruptions during gameplay. We would always recommend keeping strictly necessary cookies enabled for the best and most secure experience on our platform.
Blocking performance, functionality, or targeting cookies will not prevent you from using the site, but it may mean certain preferences are not remembered between visits.
Policy Updates and How to Contact Us
This cookie policy reflects our current practices, but it may be updated from time to time — particularly in response to changes in applicable regulations, shifts in the technologies we use, or updates from our third-party partners. When we make material changes, we will notify you through the site's cookie consent interface so you have the opportunity to review and re-confirm your preferences.
We would always encourage you to check back here periodically, but we will not make significant changes quietly. Transparency is a commitment we take seriously.
If you have questions about this policy, how your data is handled, or anything else relating to your privacy at Holyluck, our support team is available to help. You can reach us via live chat, which is available around the clock, or by email if you prefer a written record of your enquiry. VIP members also have access to dedicated phone support.
For a broader understanding of how we collect and use personal information, please also read our full Privacy Policy.